IT Governance & Process Officer

IT Governance & Process Officer - Analista de Governança & Processos de TI PL

Governance Framework & Processes Management:
? Develop, implement, and maintain governance frameworks that align with corporate policies, industry standards, and legal requirements.
? Monitor and ensure compliance with established policies and procedures, identifying areas for improvement and recommending corrective actions.
? Support the development and periodic review of governance policies, ensuring they reflect current business needs and regulatory requirements.
? Collaborate with internal departments to ensure that governance policies are communicated effectively and are understood by relevant stakeholders.
? Ensure that governance policies are aligned with best practices in risk management, compliance, and IT governance frameworks (e.g., ITIL, CoBIT, Lean, or Six Sigma).
System Process Design & Optimization:
? Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
? Design, document, and implement new IT processes that optimize service delivery and improve overall efficiency across IT operations.
? Work with IT teams to assess the effectiveness of current processes and propose improvements based on industry best practices.
? Develop and maintain process documentation, including process flow diagrams, standard operating procedures (SOPs), and guidelines.
? Ensure that all IT processes are aligned with organizational goals and IT service management frameworks such as ITIL.
Cross-Departmental Collaboration:
? Work closely with the IT, HR, Finance, and Faculty departments to ensure alignment on governance practices and process improvement strategies.
? Facilitate communication and collaboration between departments to resolve governance and processes-related issues and implement necessary changes.
? Participate in cross-functional committees or working groups focused on improving processes and ensuring compliance across the organization.

Required / Necessários
? Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
? ITIL Foundation certification is required (Intermediate and Expert certifications are a plus).

Desired / Desejáveis
? Lean, Six Sigma, or Project Management (PMI).
? Familiarity with Agile or Scrum methodologies is a plus